Hi,
I had MMI v2.9.9.0 installed, when installing mmi v3.0.12.0 it imported all my v2.9 charts without asking and did not get the 7 day trial version
Now I updated my licenses to v3 (Penta Professional and Advanced Imaging)
-when I import a .rave file, nothing gets imported. I have all my charts stored as individual .rave files
-when importing a .rave file, and I create a new folder during import, this folder does not show up in the chart library (and no chart)
whereas when trying to import a .rave file again, this new folder does show during the import process but not in the chart library (maybe because the import failed, but why did it then does show up when trying to import again?)
deleted all automatically imported charts in v3
-when I import a .mmi file (a backup I made of all charts recently), nothing gets imported.
I make a new chart (mine) in v3 and save it (no folder)
-when I then edit it and save it (not even save as), I now have 2 charts with the same name (3 by the time of writing)
-Control -S does not work, for saving current chart(s), nothing gets saved
-when opening a saved chart, edit the birth time, and then (file>save) saving it, it keeps showing the current shown chart with a asteriks *, as if not saved. And then again having a second chart, with the same name
-the information pane divider, keeps popping to the middle when switching charts (multiple open), v2.9 would at least stay fixed once changed to lower, during the whole mmi session regardless which chart was open. But when I switch between charts, it flips back to the same position in the middle, each time, aaaargh.
– there is no right mouse click options, like there was in v2 to edit, or save to pdf, which is super inconvenient when reverse engineering a chart from a picture or finding someone color/tone layers for someone with unknown birth time, and you have to edit the birth time a lot to go to file > edit and thus way too much mouse movement.
The other keyboard shortcuts seem to work but are still much slower and more labour intense
-when printing to pdf, the image quality is super low, the chart images already are low
but even worse are the Mandala images
-the regional settings are not correctly implemented
when making a new chart from scratch it says todays date in my d/m/y format (correctly)
but when entering my own birthdata (12 september 1969) I have to put in 9/12/1969 instead of 12/9/1969 else I get a 9 december 1969 chart
-about the jovian website, the other day on the new website, I reset my password, but now it does not recognizes it either, and when asking to reset it again, no email happens (this was when clicking on the ‘sign in’ option during check out for the mmiv3 update)
That’s a lot!
*THIS IS AN AUTOMATED RESPONSE*
Dear Sjef,
Thank you for contacting Jovian Archive. This is an automatic notification to inform you that your email has been received and a member of our support team will be in touch as soon as possible. In the meantime, we encourage you to explore our FAQ page which may contain pertinent information.
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The Customer Support Team
Jovian Archive Media
The Source of Human Design
Hi Sjef,
Thanks for reaching out about the issues you’re experiencing with MMI v3.0.12.0. I understand how frustrating these multiple problems must be.
For the activation key issues: There was a known issue where some customers accidentally paid the MMI update fee on our testing domain instead of the production site, causing activation keys not to work properly. This has been fixed, and all affected keys now function as expected.
To access your current activation keys: Visit mmi.jovianarchive.com and log in to copy your activation keys. Remember that edition keys must be entered in the “Upgrade MMI” popup, while extension module keys (Advanced Imaging and DreamRave) go in the “Extension Module” popup – both available from the Help menu.
Regarding the technical issues you’re experiencing with file imports, chart saving, UI problems, and regional settings – these appear to be software bugs that need direct technical support. Our knowledge base has troubleshooting resources for MMI technical issues.[1]
For the website password reset issue: Try clearing your browser’s cache and cookies, ensure your browser is up to date, or try a different browser entirely.[2]
Given the complexity of these technical issues, I’d recommend reaching out to our support team directly at support@jovianarchive.com for comprehensive assistance with the software functionality problems.
Let us know if that helped or reply to this email:
That helped – Talk to a person
This answer was composed by Jovian Automated Support, Jovian Archive’s AI Agent.
Hello Sjef,
Thank you for reaching out to us, I hope you are well.
A+ for essay writing — very thorough feedback! 😊
You’re right on all points. As with everyone, you’ll need to wait just a bit — though not in line. The update will become available simultaneously for everyone once they open MMI and select Help > Upgrade MMI from the menu.
Thank you for taking the time to document everything so clearly — I’ve passed your full report on to our developers. They’re aware of several of these issues (like import inconsistencies, PDF quality, and regional settings) and are already working on improvements.
We really appreciate your patience and detailed notes — they help us make MMI better for everyone.
As for your Jovian password, I have reset your password to xxxxxxxxxxxxxxx
I hope this was helpful, and please let me know if you have any further questions.
Have a lovely day.
